Help & Questions

    1. How can I contact you?

    • For any quick questions, you can reach us on Instagram at @jillysvintage.
      We’re usually quickest to reply there, and we share regular ring previews, collection updates, and behind-the-scenes content.
    • For order or return enquiries, please email info@jillysvintage.co.uk and we’ll get back to you as soon as possible.

    2. Can I see the rings in more detail?

    • Yes. The best place to see detailed videos and photos of our pieces is on Instagram, where we regularly share close-ups, natural light videos, and styling inspiration.
    • Follow @jillysvintage to explore each collection in more depth before purchasing.

    3. Do you accept returns?

    • All sales are final. However, returns are accepted if your ring cannot be resized, or if an item is faulty or misdescribed.
    • Please see our full Returns Policy for details before purchasing.

    4. How do I find my ring size?

    • Each listing includes the UK ring size. If you are unsure, we recommend visiting a local jeweller for an accurate measurement.
    • Many rings can be resized, but please check with your local jeweller before purchasing.

    5. How do you ship orders?

    • All orders are sent via tracked and insured postage. Each piece is carefully packaged and ready to gift.

    6. UK Shipping

    • Standard UK shipping is free for our UK customers.
    • If you would like express shipping, you can select this at checkout for a small delivery fee.

    7. International Shipping

    • International orders are welcome.
    • Shipping is calculated at checkout and includes tracking and insurance for peace of mind.

    8. What should I expect from vintage jewellery?

    • All Jilly’s pieces are vintage or antique, which means they may show gentle signs of age. These details form part of each piece’s story and character, making them truly unique.
    • If you are unsure about anything before purchasing, please reach out.
      We want you to feel confident and happy with your choice.

    9. Where do you source your collections from?

    • Our collections are thoughtfully curated from trusted vintage and antique sources across the UK and beyond, chosen for their quality, character, and timeless appeal.
    • Each piece is hand-selected for its charm, craftsmanship, and the story it carries, always chosen with care.
    • We are always on the lookout for new pieces, whether that’s searching for treasures in antique markets or liaising with local jewellers to uncover something truly special.

    10. What do the hallmarks mean?

    • Hallmarks are official stamps that confirm the metal type, purity, and the UK assay office where the item was tested (such as London, Birmingham, or Sheffield).
    • Many vintage pieces also carry a date letter that tells us the exact year the piece was made.

    11. What makes something vintage vs antique?

    • In jewellery terms, vintage generally means a piece that is over 20 years old, while antique refers to jewellery that is over 100 years old. Both are treasured for their  craftsmanship, design, and history.

    Thank you for supporting a small business and helping keep these timeless stories alive.